For the purpose of providing you with our services, where directed, through forms you submit, contact forms you complete, eligibility forms you fill-in or phone calls you have with us, we will collect your name, contact information including address, email address and telephone number, demographic information such as age, guardian or carer details, and any other personal information that you submit to us, via our website or otherwise, including www.veraliving.com.au, our publicly affiliated partner sites, social media websites and others (Sites).
If you connect with us in order to find out more about Specialist Disability Accommodation or to move into Specialist Disability Accommodation, we will collect information about your living arrangements and gender. We may also collect information including health information such as disability and accessibility needs where it is relevant to finding you the most suitable accommodation with your consent.
For the purposes of recommending you appropriate third parties such as Support Coordinators or Occupational Therapists, with your consent, we may collect information including your NDIS number, NDIS plan details, health reports, hospital discharge summaries and information about health needs, individual and informal supports, current living and family situation and other health plans, again in order to provide you with options targeted to your needs. We understand this information is sensitive and will only use it with your consent in accordance with this policy.
We may also from time to time ask for your personal experience of working with us, which may include information on your NDIS plan goals, impact the NDIS has had on you and your family, experiences in previous accommodation and impact on your health among other questions which, with your consent, we may publish on our Sites and other promotional media. We may also ask to collect photographs and/or video footage of you with your consent, which may be used in advertising and promotional materials.
We will only collect sensitive information if you consent and it is relevant to providing our services.