Vera Living Pty Ltd – Privacy Policy

It is the right of every participant or member of the public to be able to anonymously submit a complaint about every provider under the NDIS. Vera Living is committed to providing transparent, high quality services and prioritises the integrity of our complaints processes in order to continually improve and grow.

All complaints will be treated seriously and investigated, following the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018 to reach a fair and action based solution for all involved.

Complaints can be sent to complaints@veraliving.com.au if the person is comfortable submitting via email address.

If a complaint is to be made anonymously, please use the form.

Preferred Contact
Please input the address (if known and comfortable providing to staff) which the complaint relates to.
Thank you for providing your feedback to Vera Living. Your matter will be managed confidentially, with our commitment to finding resolution held in the highest priority. You can expect a member of our team to respond to your matter within the next 48 hours.
There was an error trying to send your message. Vera Living value your feedback, so please try again later. Alternatively, please reach out to Vera Living directly, using the Connect with us tab on our website www.veraliving.com.au