How to Change Your SIL Provider in an SDA Home: What Participants and Families Need to Know

If you are living in an SDA home but feel that your current Supported Independent Living provider is not the right fit for you, you are not alone. Your home should feel comfortable, empowering and safe. Your supports should feel the same.

Changing SIL providers can feel like a big change, but it is completely your choice, always. You have the right to choose the supports that work best for you and your goals. This guide explains how the process works, how to make the transition as smooth as possible and how Vera Living can support you along the way.

Why You Might Want to Change SIL Providers

There are many reasons participants want to explore a new SIL provider. You may feel:

You want more independence

Maybe your support team does too much for you or not enough. The right provider should help you grow your skills and confidence.

You want better communication

If it feels hard to get answers, organise your support roster or have your needs understood, it might be time for a provider who communicates clearly and respectfully.

Your goals have changed

Support needs often evolve. You may want to become more independent, focus on community access or try something different.

You do not feel comfortable with your current staff

Feeling safe and respected is essential. You deserve a team that makes you feel supported every day.

If any of these feel familiar, it is completely okay to ask for change.

Your Rights as an NDIS Participant

You always have the right to:

• Choose your SIL provider
• Change providers at any time
• Ask for help from your support coordinator or Vera Living
• Live in your SDA home even if you switch SIL providers

Your SDA home and your SIL provider are separate. Living in an SDA home does not mean you must stay with one provider forever.

Changing SIL Providers in a Shared SDA Home

If you live in a shared SDA home, you may have housemates who also receive SIL supports. In many homes with three bedrooms, decisions about SIL providers are made together so the whole household feels safe, supported and comfortable.

Everyone gets a say

Each tenant has the right to choose a SIL provider they feel comfortable with. Every voice matters.

A household vote may be used

In a three-bedroom SDA home, if all tenants receive SIL supports, the household can vote to decide whether to keep the current provider or choose a new one.

If two out of three tenants vote to change, the home can move to a new SIL provider together.

Your housing remains secure

If the household choice is different from yours, you will not lose your SDA home. In three-bedroom homes, the most suitable approach is generally a single SIL support model, which means which means 24/7 support with additional community access support provided as needed. Using

Transitions are supported gently

If the home votes to change providers, the process is coordinated so it feels smooth and respectful. Providers work together to keep your routines stable and your needs supported.

Vera Living supports everyone involved

We help keep communication clear and calm for you and your housemates, making the transition feel safe and manageable.

How to Change Your SIL Provider Step by Step

Here is a clear guide to help you make the transition confidently.

1. Talk to someone you trust

This could be your support coordinator, a family member, a friend or your Vera Living Tenant Support Specialist. Tell them what is working and what is not.

2. Explore other SIL options

You can meet with different providers, ask questions, look at support models and see how they might fit your goals and preferences.

3. Ask for a transition plan

Once you choose a new SIL provider, they can help map out:

• When supports will change
• How handover will work
• Who will help you during the transition
• What you can expect day to day

4. Give notice to your current provider

Your support coordinator can help you write a short and simple notice. You do not need to explain your reasons unless you want to.

5. Begin the transition at your pace

A good SIL provider will move slowly and respectfully. You should always feel informed and involved.

Throughout this process, remember that you are in control. You get to decide what feels right.

How Vera Living Supports You During a SIL Change

At Vera Living, we understand that changing SIL providers can feel overwhelming. Our role is to make this experience safe, smooth and positive for you.

Here is how we help:

We support your choice

We respect your right to choose the best SIL provider for you. We do not pressure or direct you. We simply guide and support.

We coordinate with your support team

Our team works closely with your support coordinator, your current SIL provider and your new SIL provider to ensure a smooth handover.

We protect your housing stability

Your SDA home is yours. We make sure you feel secure and comfortable throughout the transition.

We advocate for your needs

If challenges come up, we help solve them calmly and respectfully so you can keep moving forward with confidence.

We help you understand your options

If you are unsure where to start, our team can help you explore SIL providers in your area and find ones that align with your preferences and goals.

You never have to go through this change alone. We are here to support you in whatever way feels right.

You Deserve Support That Truly Works for You

If you or someone you support is living in SDA and thinking about changing SIL providers, this is a positive opportunity to make your living situation even better. You deserve supportive relationships, clear communication and a team that helps you thrive.

If you would like guidance or have questions about how the process works, our team at Vera Living is always ready to help.